Engineering Resolution Team Engineer Graduate

Engineering Resolution Team Engineer Graduate

This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next.

We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

Job Family Definition

Customer Solution Centers consist of teams that provide customer access, pre-sales, post-sales, technical support, and service delivery.

Technical teams resolve business systems, infrastructure, and application issues for customers, onsite engineering personnel, and Authorized Service Providers across standard, specialized, and complex systems.

This position is based in an engineering laboratory and focuses on hands-on technical investigation, testing, troubleshooting, and resolution of hardware, software, configuration, and system-integration issues.

Management Level Definition

Applies intermediate subject-matter knowledge to resolve a variety of common and moderately complex technical issues.

Works independently within established practices, procedures, and policies.

Analyzes information, evaluates unique circumstances, recommends appropriate actions, and engages additional technical resources when required.

Provides informed team input and limited project-direction support.

Responsibilities

• Investigate, reproduce, troubleshoot, and resolve hardware, firmware, configuration, interoperability, and system-integration issues in an engineering laboratory.

• Set up, configure, test, and troubleshoot computing, storage, networking, peripheral, and related infrastructure systems.

• Analyze customer and field reported issues using logs, diagnostic tools, test results, product documentation, and laboratory resources.

• Develop and execute test plans to isolate faults, identify probable root causes, and validate corrective actions.

• Evaluate unique or complex installations, configurations, and system interactions and recommend appropriate resolutions.

• Validate workarounds, replacement components, firmware updates and configuration changes before recommending implementation.

• Perform approved component replacement, system rebuilds, reconfiguration, and other hands-on diagnostic activities.

• Respond to service, product, technical, and customer support questions regarding features, specifications, repairs, current and discontinued pr...