Collections Expert

Collections Expert

Job Description

Become part of the team powering household names like Andrex®, Kleenex®, Cottonelle®, Scott®, Viva®, and WypAll®.

At Arbex, everything you need is right here—innovation, growth, and the chance to leave a real mark.

Settling for just any role isn't you, and it isn't us either.

Being Unstoppable Together calls for a particular kind of person and teams who genuinely care about making a difference.

Here, you'll channel your professional expertise, talent, and drive into building and managing a portfolio of iconic, ground-breaking brands.

In this role, you'll help shape the future of tissue and hygiene for billions of people worldwide.

About You

In one of our professional roles, you'll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the centre.

As a Collections Expert, you'll manage a portfolio of customers across South Africa, ensuring timely collections, accurate account reconciliation, and effective collaboration with cross-functional teams.

You'll be a trusted partner to both internal stakeholders and external customers, helping resolve issues, reduce delinquency, and strengthen financial processes.

Job responsibilities include:


* Manage South Africa’s customer portfolio end-to-end, including collections and claims coordination


* Engage with customers by phone and email to drive timely payments and maintain strong relationships


* Analyse account data, identify root causes of overdue items, and implement corrective actions


* Reconcile accounts, propose write-offs, and support VBR releases and claims allocations


* Monitor and report on key financial indicators, including over-limit customers, aged debt, and past-due contributors


* Collaborate closely with Sales, Supply Chain, Pricing & Rebates, and Finance teams to resolve issues and improve processes

To succeed in this role, you will need the following qualifications:

Required Qualifications


* Proven experience in Collections or Order-to-Cash environments


* Strong communication, influencing, and decision-making skills with a proactive mindset


* High attention to detail and accuracy


* Fluent English, both written and spoken

Preferred Qualifications


* Degree in Finance, Accounting, or a related field


* Experience with ERP systems, ideally SAP, and strong Excel skills


* Experience working in a multinational or cross-regional environment


* Exposure to South Africa’s market is an advantage

Total Benefits

We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful.

If you're looking for a rewarding career with a company that cares about its employees, then ARBEX is the place for you.

Flex That Works at ARBEX

We believe great work happens when people come together with purpose.

That's why we offer a flexible work model that blends remote wo...