Network Administrator I

The Network Administrator is part of the global IT Operations team, responsible for maintaining a complex environment by managing, monitoring and maintaining servers and networks, performing installations, upgrades, security and performance enhancements, and helping to resolve end user issues.

This role works closely with and takes direction from the Manager- IT Network Engineering and the Senior Network Administrator.

Responsibilities Monitor and maintain the integrity, performance and security of all networks, both physical and virtual environments.Assist and support the Network Engineer with projects, upgrades, maintenance, and troubleshooting.Create, update, and maintain accurate network topology Visio diagram drawings.Proactively monitor network performance and alerting, including hardware performance to defined service level agreements.Troubleshoot and resolve software, hardware, services and connections in a timely manner.Maintain configuration backups and periodically test and document disaster recovery plans for network.Provide technical support to end users and vendors, both onsite and remote, including executive-level to ensure high-quality service.

Work with and evaluate vendor capabilities and manage vendor performance.Maintain up-to-date knowledge of relevant technologies to effectively support network operations.

Perform routine system maintenance and installations, including software updates, patches, and firmware upgrades.Assist the service desk by handling level 1 voice and network-related incidents and escalations.Ensure and maintain systems in compliance with Rochesters Written Information Security Policy (WISP) and applicable regulatory and industry best practice guidelines, including CMMC, ISO, PII, PCI, HIPAA, DFARS, ITAR, NIST.May be requested to perform additional duties and special projects as assigned.

Qualifications Associate degree in computer science, Information Technology, or a related technical field, or the equivalent of education, technical certifications or training.At least 2 years of networking or IT support experience in a multi-location manufacturing / fulfillment company.Proficient with Juniper JUNOS and Juniper EX series switches; knowledge of Palo Alto firewalls a plus.Strong understanding of networking principles and protocols (TCP/IP, VLANs, routing, network security).Experience with Microsoft services, including DNS, DHCP, and File and Print.

Ability to troubleshoot, diagnose, and resolve IT issues across hardware, software, and network systems.

Demonstrated problem-solving skills, creativity, and analytical thinking.

Familiarity with the organizations existing technical environments is preferred.

Patient and persistent in assisting users and resolving issues.

Self-motivated, able to set and achieve personal and team goals.

Calm and effective under pressure, including during outages or high-demand situations.

Professional representation of the IT department with employees, customers, and business p...