Clerical Associate (Per Diem)

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

Together, we’re advancing medicine and delivering the best care experience for our patients and community!

Interested in this position? Apply online and create a personal candidate account!

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To learn more about working at NeighborHealth and our benefits, please visit our Careers Page.

Time Type:
Part time

Department:
Emergency Department

All Locations:
10 Gove Street – Taylor Building

Position Summary:
The Clerical Associate works together with other staff in the department promote a positive atmosphere that enhances efficient workflow through good teamwork.

The Clerical Associate performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the Specialty Department.

Essential Duties and Responsibilities:


* Answers phones in a courteous and professional manner, using the four part greeting, which includes name, and department title.Screens and redirects calls appropriately.


* Composes and types detailed and accurate messages using staff messaging system, and the Telephone Encounter.

Calls patients as requested by a practice staff person.

Manages both specialty appointment reminders and appointment recall system (wait list).

Reviews emails received on a daily basis.


* Uses computer to schedule, cancel, and confirm appointments; to requests records, to pull up and print information, and to communicate by e-mail.

Maintains the practice files.


* Interacts with patients or other staff in a professional manner, and recognizes the needs and concerns of the individual.

Consistently provides excellent customer service and makes patients feel welcome.

Maintains a positive attitude.

Uses communication devices appropriately.

Qualifications and Requirements:


* High School Diploma or G.E.D.


* At least six (6) months in customer service or an office.


* Demonstrated telephone skills (i.e.

call screening, message taking and giving), in a professional manner.


* Familiarity with use of personal computer in a Windows environment.


* Bilingual skills (Demographic level) preferred.

Compensation Range: $20/hr.

up to $27/hr., dependent on experience level.

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer.

We ensure equal employment opportunities for all, without regard to race, colo...