Billing Operations Coordinator

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Responsible for accurate and timely billing for assigned North America capital and clinical services accounts.

The role focuses on capital down payments and periodic billing, as well as CTSI and AOS invoicing in SAP and Unity.

The coordinator reviews billing requirements, resolves invoice exceptions with business partners, and maintains clear billing records to support customer invoicing and period-end activities.Key Responsibilities:

• Process capital down payment and periodic invoices according to customer agreements, billing plans and approved billing requirements.

• Prepare and process CTSI and AOS clinical services invoices in SAP and Unity, including recurring monthly billing and manual invoicing where required.

• Review contracts, billing schedules and supporting documents to confirm invoice amounts, dates, customer information and applicable purchase order requirements before billing.

• Review billing due lists and assigned billing reports; investigate unbilled items, billing blocks, missing information and discrepancies, and coordinate resolution with the responsible teams.

• Validate invoice amounts and billing information across SAP, Unity and customer agreements; work with business owners to correct discrepancies.

• Send invoices to the appropriate customer contacts and submit invoices through customer portals when required, retaining supporting records.

• Investigate billing inquiries and support invoice corrections, cancellations and rebilling in accordance with approved procedures and required authorization.

• Partner with Order Management, Contracts, Sales, Clinical Services, Collections, Accounting and IT to resolve billing issues and support accurate customer invoicing.

• Maintain recurring billing reports and exception records, follow up on outstanding actions, and escalate issues that could delay invoicing.

• Complete assigned billing activities within monthly, quarterly and fiscal year-end deadlines.

• Document billing procedures and provide backup support for other capital billing activities after training.

• Participate in process improvements and system testing related to billing accuracy, automation and efficiency.

Required Qualifications:

• Associate degree or college diploma in Accounting, Finance, Business Administration or a related field, or an equivalent combination of education and relevant work experience.

• At least 2 years of experience in billing, invoicing, accounts receivable or related financial operations.

• Experience using an ERP system to process customer invoices and review order or ...