Senior Director Quality Post-Market Surveillance and Innovation Excellence

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Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

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Job Function:
Quality

Job Sub Function:
Customer/Commercial Quality

Job Category:
People Leader

All Job Posting Locations:
Danvers, Massachusetts, United States of America

Job Description:

Position Summary

The Senior Director, Quality - Post-Market Surveillance and Innovation Excellence is a senior quality executive responsible for shaping and executing the quality strategy that supports the Heart Recovery platform and Innovation Excellence organization.

This leader provides enterprise-level direction for Complaint Management and Post-Market Surveillance, with accountability for organizational capability, governance, regulatory compliance, and sustained operational performance.

The role establishes an integrated product lifecycle management framework that connects post-market intelligence with risk management, design controls, change control, CAPA, manufacturing, and supply chain quality to protect patient safety, strengthen product performance, and enable timely, risk-based business decisions across the marketed product portfolio.

Key Responsibilities


* Serve as the senior Quality leader and strategic advisor to the Innovation Excellence organization, translating business priorities, product risk, and regulatory expectations into an integrated quality strategy and execution roadmap.


* Provide executive oversight of the Complaint Management and Post-Market Surveillance organizations, building high-performing, accountable teams through clear priorities, strong governance, talent development, succession planning, and measurable performance objectives.


* Define and advance the organizational capability strategy for Post-Market Surveillance and Innovation Excellence, ensuring the operating model, expertise, processes, systems, and capacity are positioned to meet evolving business and regulatory needs.


* Partner with Innovation Excellence, Sustaining Engineering, Regulatory Affairs, Research and Development, Manufacturing, Medical Safety, Supply Chain, and Quality Assurance leaders to align quality priorities with platform strategy and lifecycle objectives.


* Maintain accountability for the end-to-end complaint man...