Admissions Assistant

Admissions Assistant / Customer Service

Pacific Coast Post Acute
Full-Time | $24.00-$25.00 per Hour + Comprehensive Benefits

Position Summary

Pacific Coast Post Acute is seeking a compassionate, organized, and customer-focused Admissions Assistant to join our team.

In this role, you will be instrumental in creating a positive first impression for residents and their families while supporting a seamless admissions process.

Working closely with the Admissions Coordinator and interdisciplinary team, you will help coordinate admissions, manage documentation, and ensure an exceptional experience from inquiry through admission.

Essential Responsibilities


* Serve as the primary point of contact for prospective residents, family members, hospitals, case managers, and referral sources.


* Coordinate and schedule admissions, including pre-admission assessments and required documentation.


* Maintain accurate resident records in compliance with federal, state, and facility regulations.


* Assist with insurance verification, authorization requests, and financial eligibility reviews.


* Provide facility tours and answer questions regarding services, programs, and the admission process.


* Collaborate with nursing, social services, therapy, and administrative departments to ensure a smooth transition for incoming residents.


* Prepare and distribute admission packets and other required documentation.


* Follow up with hospitals, physicians, case managers, and referral partners to obtain timely and complete resident information.


* Support facility marketing, community outreach, and census development initiatives as needed.


* Deliver exceptional customer service while maintaining confidentiality and professionalism.

Qualifications

Education & Experience


* Prior experience in admissions, healthcare, skilled nursing, long-term care, or a related healthcare setting preferred.


* Knowledge of Medicare, Medicaid, managed care, and insurance verification processes preferred.


* Strong communication, interpersonal, and customer service skills.


* Excellent organizational skills with strong attention to detail.


* Proficiency in Microsoft Office applications and electronic health record (EHR) systems.


* Ability to manage multiple priorities in a fast-paced environment.


* Commitment to maintaining confidentiality and compliance with HIPAA regulations.

Physical Requirements


* Frequent sitting, standing, and walking throughout the workday.


* Occasional lifting and carrying of up to 25 pounds.


* Regular use of computers, telephones, and office equipment.


* Ability to maintain focus and accuracy in a busy healthcare environment.


* Strong verbal and written communication skills.

Work Environment

The work environment characteristics described here are representative of those encountered while performing the essential functions of this position.

Reasonable accommodatio...