Transactions Specialist II - Exceptions and Returns

Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a dynamic environment where every day brings new challenges and opportunities.

As a Transaction Specialist II in the Exception Processing department, you will be responsible for processing stop payments, status accounts, CAN/RANN requests, end-of-day (EOD), etc.

In this role, you will need to demonstrate an ownership approach to all tasks, initiative, and confidence to complete assignments with limited supervision, a proactive approach to problem-solving, and the ability to effectively multitask and prioritize in a fast-paced environment.

You will also work closely with our other sites located in Indiana and India to meet both internal and external service level agreements (SLAs).

Job responsibilities


* Process involves reviewing of stop information to make a pay/return decision


* Utilize comments for pay/return decisions


* Process manual requests


* Meet SLAs, productivity standards, and quality standards


* Participate in projects and working groups as required and other duties as assigned


* Exercise judgment, discretion, and prioritization


* Understand and follow Bank policy and established procedures

Required qualifications, capabilities, and skills


* Utilize 10-key by touch comfortably


* Basic working knowledge in Microsoft Office applications (i.e.

Excel, Word, Outlook, etc.)


* Adapt to environment as a team player and independent self-starter, contribute to ideas within the department


* Excellent interpersonal and written/verbal communication skills


* Effective multi-tasking skills and prioritize workloads while working within tight service levels


* Strong organizational and time management skills


* Demonstrate attention to detail and accuracy with completed work


* Maintain high performance levels in stressful situations and high-volume environment


* Lift up to 20lbs

Preferred qualifications, capabilities, and skills


* Proficiency with Microsoft Excel and PowerPoint


* Be able to learn policies, procedures, and processes quickly


* Savvy with Internet/Intranet usage

Work Schedule:

Monday - Friday - 12:00 pm - 9:00 pm with a 10% shift differential

Candidates must be willing and able to work schedules during our operating hours, which may include mornings, evenings and weekends.

Position is Monday-Friday and the hours are noon Central to 9:00pm Central.

Some overtime may be required.

This position may also require you to work non-traditional hours and/or additional hours as business needs arise.

This position requires that you attend trainings as scheduled.

Training hours may not coincide with your regularly scheduled hours.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create...