Sr Analyst - IT Bus Sys

I: Essential Job Functions:

• Define functional and non-functional requirements that systems must perform, define the user's perspective on system usage ("user stories"), use cases, and define the conditions which a system must meet to be considered complete with input and guidance from product owner.

• Conduct business process analysis and workflow mapping to translate user needs into technical specifications and system design artifacts.

• Document the functional design of the system integrating feedback from product owners, developers, and architects.

• Test end to end functionality for Maximus Provider Connexion ("MPC") including Customer Relationship Management ("CRM") and Genesys integration.

• Ensure and review that the business/technical requirements are understood and participate in scrum team ceremonies to review the requirements with the development team.

• Draft and review user stories with product owners, developers and testers.

• Create and execute test cases against defined and approved user stories.

• Review and create user manuals based on functional designs.

• Create and maintain business solution blueprints with product owner oversight.

• Prepare detailed acceptance criteria alongside user stories and use cases.

• Participate in Agile ceremonies beyond requirement reviews (e.g., sprint planning, retrospectives).

• Log and track defects and collaborate on resolution for production readiness.

• Create workflow diagrams and process documentation under product-owner oversight.

• Develop quick-reference guides and training materials to supplement user manuals.

• Collaborate with User Interface teams to review wireframes, create mockups using Balsamiq and Enforce standard UX guidelines for consistent design.

• Collaborate with QA, UX, and DevOps teams to verify deployment readiness and maintain compliance with healthcare data-management standards (HIPAA)

• Work with the performance team to support user stories and contribute to drafting technical spikes for developers.

II: Education and Experience Required:

• Bachelor's degree in Information Science, Computer Science, Information Technology, or a closely related field plus 5 years experience in State Medicaid healthcare systems, and experience supporting requirements gathering, business and technical design, and testing of healthcare systems in an Agile environment, of which 2 years included experience as a Subject Matter Expert in Call Center Integration, Customer Relationship Management and Provider Management Systems.

III.

Special Skills Required:

Agile & Project Management

• Agile/Scrum, Kanban

• JIRA, Confluence

Business Analysis & Healthcare

• Requirements, user stories, acceptance criteria

• Process modeling, BPMN diagrams, documentation

• Stakeholder communication, HIPAA compliance

Testing & Quality Assurance

• Test case design, execution

• Defect tracking (JIRA)

• API validation (Postman)

D...