Claim Analyst II

Claim Analyst II

Job Description

Role Summary

Responsible for pricing governance, pricing system administration, and master data management across Australia and New Zealand (ANZ).

The role serves as a subject matter expert (SME) for Sparta and Vistex, ensuring pricing accuracy, system integrity, and effective execution of commercial pricing strategies.

The position partners closely with Commercial, Revenue Growth Management (RGM), Customer Service, Finance, Claims, Master Data, and DTS teams to support pricing initiatives, resolve complex issues, and drive continuous improvement.

Key Responsibilities

Pricing Operations & Governance


* Act as the SME and escalation point for pricing-related matters.


* Manage pricing agreements, customer hierarchies, memberships, and pricing master data.


* Ensure compliance with pricing policies, controls, and approval requirements.


* Support annual price increase and pricing realization initiatives.

Systems & Process Management


* Administer Sparta and Vistex pricing platforms.


* Manage user access, system controls, testing, and issue resolution.


* Partner with DTS on system enhancements and automation opportunities.


* Deliver user training and business support.

Pricing Analytics & Issue Resolution


* Investigate pricing disputes, claims, and rebate-related issues.


* Conduct root cause analysis and recommend corrective actions.


* Monitor pricing performance and identify process improvement opportunities.

Stakeholder Management


* Partner with Commercial, RGM, Finance, Customer Service, Claims, and Master Data teams.


* Provide guidance on pricing processes and governance requirements.


* Support knowledge sharing and capability development across the business.

Required Qualifications


* 5+ years of experience in Pricing Operations, Commercial Operations, Sales Operations, Pricing Governance, or Master Data Management.


* Strong understanding of pricing agreements, governance, and commercial processes.


* Experience working with ERP, pricing, or master data systems.


* Strong analytical, problem-solving, and stakeholder management skills.


* Excellent communication and influencing abilities.

Preferred Qualifications


* Experience with Sparta, Vistex, SAP, Salesforce, or similar platforms.


* Knowledge of rebates, chargebacks, distributor pricing, and commercial agreements.


* Experience supporting annual pricing programs or pricing transformation initiatives.

Success Measures


* Pricing accuracy and governance compliance.


* Timely execution of pricing initiatives.


* Reduction in pricing disputes and revenue leakage.


* Improved process efficiency and stakeholder satisfaction.

Primary Location

Kuala Lumpur Office

Additional Locations

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time