Guest Services & Point of Sale Specialist

We have been in business for over 110 years and we are proud to be a subsidiary of Berkshire Hathaway.

Ben Bridge Jeweler has over thirty stores, across the United States.

We are committed to serving our customers with a quality experience and jewelry that will be treasured for generations.

Jewelry is more than just an adornment.

It is a means of expression, love, personality, and history.

Its meaning only grows with time.

We don’t sell to a customer just once; we want to be their jeweler for life!

Ben Bridge Jeweler's store at Bellevue Square is seeking a full-time Guest Services & Point of Sale Specialist.

The Guest Services & Point of Sale Specialist enhances the client experience and supports store productivity by providing accurate transaction processing, polished guest service, and responsive after-sale support.

As a key customer touchpoint, this position helps ensure each guest receives a seamless, personalized experience that reflects the luxury standards of Ben Bridge Jeweler.

This role combines point-of-sale expertise, client issue resolution, sales and administrative support, luxury presentation, and coordination of service requests.

Success requires sound judgment, discretion, accuracy, a strong service mindset, and the ability to manage multiple priorities in a fast-paced retail environment.

Primary Duties

Point of Sale & Financial Accuracy

• Accurately process sales transactions, payments, financing applications, returns, exchanges, gift cards, promotional transactions, and special orders in accordance with company policies and authorization requirements.

• Balance cash, credit card, and other tender types; complete required reconciliations and promptly research or escalate variances.

• Protect client and payment information and follow established fraud-prevention, loss-prevention, privacy, and merchandise-security procedures.

• Support store opening, closing, and end-of-day transaction procedures as assigned.

Client Experience & Service Recovery

• Welcome guests, assess needs, and connect them with the appropriate sales or service team member while maintaining a warm and professional environment.

• Deliver an efficient and personalized checkout experience and ensure each client departs feeling valued and appreciated.

• Respond to guest questions, feedback, and concerns with urgency and ownership; resolve routine issues within established guidelines and escalate exceptions appropriately.

• Professionally manage incoming calls, messages, appointment requests, and general inquiries across available communication channels.

• Support hospitality standards by offering refreshments, anticipating guest needs, and maintaining comfort and presentation in client-facing areas.

After-Sales Service & Client Follow-Up

• Coordinate post-sale requests, delivery updates, special orders, warranty questions, service inquiries, and client pickup arrangements.

• Assist with jewelry and watch repair intake, do...