Bromley Mountain Resort Office Coordinator (Administrative Assistant)

Summary: The Resort Office Coordinator (Administrative Assistant) serves as the central communication point for all incoming phone calls to Bromley Mountain and provides essential administrative support across departments.

Based in the Administration Building adjacent to the Base Lodge, this position is not part of the front-line guest services that interact with daily skiing guests or ticket sales.This role focuses on answering and routing resort phone calls, assisting employees and visitors to the administrative office, and managing a variety of administrative tasks that support efficient operations.

The position plays a key role in ensuring clear communication and smooth coordination throughout the resort.

Duties and Responsibilities: Open and close phones dailyFile and store daily snow reportsDirect all in-coming calls to appropriate departmentsGreet and assist guests and employees at the reception windowRespond to inquiries sent to info@bromley.com or forward to the appropriate departmentsNavigate the Bromley Mountain website efficiently to answer guest questions about products, services, pricing, and booking procedures, while guiding them to the appropriate web pages or departments needed.Answer and manage any live chats through our online chat softwareMaintain a working knowledge of Bromley's new Mountain Host and Resort Host team operations to direct appropriate communication needsMaintain a working knowledge of local businesses, lodging, dining and recreational opportunities to assist visiting guests-acting as an informed, friendly resource much like a conciergeProvide employees with letter of introduction for reciprocal resort benefitsAdminister donation requests: receive, submit, record and fulfill approved requestsMaintain and update phone tree, auto attendant recordings, and extension lists with phone companyTrack and order office supplies as neededManage office contracts, such as Ricoh copier, mail machine, phone system, and coffee ordersOther duties as assigned