Admissions Assistant

About Serenity Lane At Serenity Lane, our mission is to transform lives through the treatment of addiction.

We believe in the power of recovery and are committed to delivering excellent, compassionate patient care.

Our goal is to affirm the dignity of each individual, empower families, and partner with communities to create lasting change.

If you believe in recovery, want to grow in your career, and are driven to help othersyou belong here.

About the Role The Admissions Assistant is the first voice many individuals and families hear when they reach out for help.

This role plays a vital part in connecting people to life-changing treatment by providing compassionate, professional, and efficient first contact for those seeking Substance Use Disorder (SUD) services.

This is a non-clinical intake position focused on gathering information, supporting callers through the first step of treatment, and ensuring a smooth transition to the clinical admissions team.

If you thrive in fast-paced environments, excel on the phone, and bring empathy to difficult conversations, this role offers meaningful, mission-driven work.

What Youll Do (Please note this is not an exhaustive list of responsibilities and duties)

* Answer inbound calls, web inquiries, and referrals with professionalism and empathy

* Complete structured, non-clinical intakes and gather demographic, treatment history, and insurance information

* Document interactions in Salesforce and schedule clinical screenings with the Admissions team

* Provide trauma-informed communication and clear next-step guidance to callers and families

* Meet call metrics, ensure accurate data entry, and collaborate with clinical and admissions teams for timely follow-through

* Participate in training and transition to remote work after meeting performance benchmarks

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*This role does NOT include:

* Clinical assessments or ASAM determinations

* Counseling or therapeutic services

* CADC or other licensure requirements Remote Work Requirements: After completing onsite training and demonstrating consistent performance, employees may transition to remote work.

Remote employees must:

* Maintain a quiet, private workspace free from distractions

* Have reliable broadband internet capable of supporting live calls and CRM systems

* Ensure compliance with HIPAA and 42 CFR Part 2 privacy standards while working remotely All required computer hardware and technology are provided.

What Were Looking For

* High school diploma or equivalent, required

* 12 years of call center or high-volume phone experience, required

* Strong typing skills and ability to document accurately during live calls, required

* Ability to navigate multiple systems simultaneously, required

* Excellent verbal communication skills, required

* Strong professional discretion and confidentiality, required

* Healthcare intake, screening, or patient access experience, preferred

* Behavioral health or SUD treatment experience, preferred

* Salesforce CRM experience, pre...