Universal Branch Associate - Part-Time - 20 HOURS - Grand Prairie Carrier

Role Responsibilities Our Member Advocate I helps people and are committed to making an impact in our members lives.

They focus on brighter paths by providing advice tailored to suit our members financial needs.

This is a Part-Time position, great for those in school, and/or family needs.

This position will work 20 hours per week.

You will help assist with everyday transactions, build rapport, and make them part of the Texas Trust family.

Create a member experience that makes them feel welcomed.

Personalize every interaction by using the members name and thank them for choosing Texas Trust; Find ways to exceed member expectations with full consideration of policies, procedures and regulatory requirements while also building relationships to enhance our members financial future; Utilize exceptional service skills to engage with members, and present member focused solutions to deepen relationships in person, by phone and through written communication; Initiate a warm transition to other areas of business to take care of extended member financial needs; Educate members on ways to do their banking conveniently through multi-channel solutions including online and mobile banking; Proactively collaborate with other departments to satisfy all member requests; Be flexible and willing to assist in other lines of business as requested; Ability to identify fraud and take appropriate action to prevent losses; Presents a helpful and positive attitude, focusing on solutions and promoting a collaborative environment at all times; Practices and brings to life with the team our Yes And culture; Comply with established regulations and law requirements; Perform various other duties as assigned.