Implementation Specialist

Implementation Specialist Inventory Management Systems Division: Tier 1 MRO Position Type: Non-Management Position Overview The Implementation Specialist is responsible for the on-site implementation, configuration, training, and support of Vertical Lift Machines (VLMs) and other Inventory Management Solutions for Tier 1 MRO clients.

This role serves as the technical and customer-facing lead during system deployments, ensuring each system is installed, configured, and adopted successfully.

This position requires strong technical, software, and systems aptitude, excellent problem-solving skills, and the ability to deliver a high-touch (white glove) customer experience.

As the face of Tier 1 MRO during implementations, the Implementation Specialist represents the company with professionalism, technical credibility, and integrity.

This is a critical, travel-intensive role that demands reliability, clear communication, and the ability to work independently in dynamic customer environments.

Key Responsibilities VLM Implementation & Technical Services Lead on-site implementation of VLM Software and other Inventory Management Software, including software setup, system configuration, and go-live support.

Configure WMS parameters, user roles, storage logic, and workflows to align with customer operational requirements.

Perform system validation and functional testing to ensure proper operation prior to customer acceptance.

Deliver end-user and administrator training in both classroom and on-the-floor environments (110+ users).

Provide hands-on, one-on-one support to operators, supervisors, and customer administrators.

Troubleshoot software, configuration, workflow, and system-related issues during implementation and post-installation support.

Provide remote and phone-based support as needed following go-live.

Customer Experience & Project Execution Serve as the primary Tier 1 MRO representative during implementations.

Communicate clearly with customers regarding timelines, system capabilities, and next steps.

Maintain accurate documentation for each implementation, service visit, and training engagement.

Coordinate closely with internal teams on scheduling, readiness, and post-installation follow-up.

Ensure compliance with customer safety, security, and housekeeping standards while on-site Continuous Improvement & Development Actively participate in Tier 1 MRO training programs to expand technical proficiency.

Stay current on product updates, industry automation trends, and best practices.

Identify opportunities to improve implementation processes, documentation, and customer experience.

Perform other duties as assigned to support business growth.

Accountability Deliver a consistent white glove service experience to all Tier 1 MRO clients.

Accurately document work performed for each installation, training session, and service call.

Account for 100% of paid time through approved systems, projects, and job codes.

Follow all client and company safety, sec...