Service Engineer

Mission:

We are looking for a Service Engineer to join our team and support customers across Ukraine with the installation, commissioning, maintenance, and troubleshooting of electrical equipment.

In this role, you will work with medium- and low-voltage equipment, perform diagnostics and repairs, carry out preventive maintenance, and provide technical support to customers.

The role involves regular travel to customer sites across Ukraine (up to 80% of working time), with a company car provided.

You will collaborate closely with service and technical teams to deliver high-quality customer service.

Location & commitments:


* Full-time role based in Kyiv with travel across Ukraine (up to 80% of working time)


* Company car and work equipment provided


* Official employment, competitive salary, and annual bonus


* Training, development, and career growth opportunities


* Additional benefits as part of our total rewards package

Key Responsibilities:


* Installation, configuration and service of electrical equipment.


* Fault finding and troubleshooting, diagnostics.


* Consulting customers on equipment use and maintenance.


* Collaborating with the team to ensure high quality customer service.


* Performing preventive maintenance and modifications at customer locations.


* Daily communication with customers to ensure that their requests are resolved.


* Maintaining tools, test equipment and ensuring their correct calibration.

Ordering spare parts.


* Working with CRM systems (using the escalation process in CRM to resolve customer service issues).


* Timely fulfilment of administrative duties, such as: maintaining customer service logs and internal service records.

Qualifications & Experience


* Higher technical education in electrical engineering or related specialties.


* Experience working with medium and low voltage equipment.


* Knowledge of relay protection and automation.


* Ability to work with frequency converters.


* Analytical mindset and ability to learn quickly.


* Excellent communication skills and willingness to work in a team.


* Driving licence (B), readiness for travel 80% of working time.


* Intermediate English (B1) is a plus

Our Offer:


* Exciting job in an international company, with opportunities to lead and contribute to different projects & actions.


* Official employment, official competitive salary.


* Total - 25 days paid vacation per year + additional paid vacations due to family reasons.


* Yearly bonus (based on year objectives, company's revenue).


* Work in an open, diverse and supportive team of professionals.


* Special training tailored to your needs and career goals + free Coursera.


* Medical and life insurance.


* Partial compensation for English courses or gym.


* Partial meal allowance.


* Company car and work equipment provided


* Free sessions with a psychologist for emp...