Director, APSO, Patient & Customer Experience

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Marketing

Job Sub Function:
Strategic Marketing

Job Category:
People Leader

All Job Posting Locations:
Bangkok, Bangkok, Thailand, Beijing, China, Chiyoda, Tokyo, Japan, Ho Chi Minh, Hồ Chí Minh, Vietnam, Hong Kong, Hong Kong, Kuala Lumpur, Kuala Lumpur, Malaysia, Manila, National Capital, Philippines, Mumbai, India, Seoul, Korea, Republic of, Singapore, Singapore, Sydney, New South Wales, Australia, Taipei, Taipei, Taiwan

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements.

Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

As part of the APAC Commercial Excellence strategy, the Director, APSO, Patient & Customer Experience will lead the APAC Patient Experience and Patient Support Program (PSP) strategy, while also shaping commercial decisioning and the integration of the sales channel into broader Customer Experience (CX).

The role will lead the regional direction for Content.ai, Engagement.ai and related decisioning & insights capabilities, prepare markets for future CONNEXT AI capabilities, and ensure the field behaviours, digital content adoption and insight capture required to elevate J&J Innovative Medicine (J&J IM) competitiveness within the APAC Region.

Key Role Accountabilities & Activities:

Patient Experience and Patient Support Programs

• Define & lead the APAC Patient Experience (PX) and Patient Support Program (PSP) strategy to advance business priorities, patient outcomes, and market impact.

• Lead the APAC Patient Experience community to strengthen market capability, share best practices, and elevate PE from PSP operations to a strategic driver of patient-centric brand strategy and growth.

• Partner with Regional Brand Leads to embed patient experience into launch strategies and scale a consistent APAC patient go-to-market approach.

• Serv...