Business Lending Product Delivery Associate

Are you ready to shape the future of how small businesses service and manage their lending products-digitally, through bankers, and through servicing operations? Join a collaborative, curious, and empowering team where your product leadership directly improves the end-to-end servicing experience while modernizing the platforms that power it at scale.

As a Senior Product Delivery Associate In Business Banking Small Business Lending Servicing team, you will help lead the product lifecycle for servicing capabilities that support customers after origination-spanning customer self-service, banker-assisted servicing, and operations enablement.

You will also play a key role in technology stack modernization and platform ownership, partnering closely with Design and Engineering to deliver secure, reliable, and intuitive experiences.

Job responsibilities


* Set product strategy and vision for small business lending servicing that delivers measurable value to customers, bankers, and the firm.


* Own platform outcomes across core servicing domains (payments, account maintenance, statements/documents, payoff/termination, request intake/status), ensuring stability, scalability, and usability.


* Partner with Technology on modernization (legacy decomposition, APIs, orchestration, cloud readiness, reliability), balancing customer value, risk, and sequencing.


* Partner with Design to deliver a cohesive, accessible, consistent UX across channels through discovery, journey mapping, prototyping, and testing.


* Define and deliver end-to-end digital customer servicing journeys (payments, statements, maintenance, requests, payoff/termination, document self-service/delivery).


* Define and deliver banker-assisted servicing journeys (guided intake, case/status visibility, communications, handoffs/escalations, dashboards/insights).


* Enable operations servicing capabilities (case management, exception handling, controls support, efficiency improvements).


* Translate needs and constraints into requirements and measurable KPIs; write epics, user stories, workflow/service definitions, and acceptance criteria.


* Own and refine the product backlog aligned to the roadmap, modernization milestones, and reliability/controls expectations.


* Coordinate cross-functional delivery (UAT, release readiness, change management/training inputs, post-launch measurement) and manage dependencies, trade-offs, and risks while tracking CX/BX and operational/reliability metrics.

Required qualifications, capabilities, and skills


* 4+ years of experience or equivalent expertise in product management, product ownership, platform ownership, or a relevant domain area


* Strong product mindset with customer-first thinking, crisp problem definition, principled prioritization, and measurable outcomes


* Proven ability to partner deeply with Engineering and Design to deliver modern digital experiences (discovery → delivery → iteration)
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