Connected Customer Experience Product Manager

SUMMARY

Maintains responsibility for the project management of new features and the ongoing enhancement of a portfolio of customer-facing products, platforms, and services.

Manages the end-to-end product lifecycle, ensuring solutions deliver exceptional customer experiences (CX) while supporting business objectives.

With a focus on connected CX across MySubaru, infotainment systems, and other digital touchpoints, partners cross-functionally with business, engineering, design, and operations teams to deliver seamless, intuitive, and innovative solutions.

The ideal candidate combines expertise in product management, CX, technology, and data integration with a strong understanding of evolving automotive and digital trends.

This role offers the opportunity to shape the future of connected CX, driving products and services that strengthen customer engagement and deliver value throughout the ownership journey.

MAJOR RESPONSIBILITIES


* Vision & Strategy: Bridges product strategy and execution, ensuring that ideas are transformed into market-ready products on time, within budget, and to quality standards.


* Project Management: Develops detailed feature project plans, ensuring alignment with overall product strategies and timely delivery.

Leads and oversees the execution of these plans, ensuring all stakeholders are on track.


* Lifecycle Management: With a strong focus on connected customer experience (CX), oversees the end-to-end product development process ensuring the successful creation of new solutions and the evolution of existing offerings that drive customer engagement, satisfaction, and business value.


* Ideation & Design: Drives the user experience (UX) design, testing, and market release of new features for in-vehicle and connected vehicle (CV) systems, ensuring they meet high standards of quality, performance, compliance, and usability.


* CX Evaluation & Quality Insurance: Supervises the testing of new connected features across the product portfolio, including Alliance connected technologies and the next generation in-vehicle infotainment UX.

Ensures features meet high standards of quality and align with product goals.

Signs off on functionality, UX design, app User Acceptance Testing (UAT), and Joint Integration Testing (JIT) to ensure features meet user requirements and expectations.

• Management of Evaluation Operation Specialist: Supervises and manages the Evaluation Operation Specialist, ensuring seamless coordination of testing and evaluation activities, monitoring key performance metrics, and implementing process improvements to optimize the evaluation process.


* Team Management: Leads the execution of the product roadmap for connected CX, aligning product features with user needs and business objectives.

Oversees the work of Product Business Analysts (PBAs) in the development and release of new features, ensuring they are delivered according to plan.

Supports team in developing, testing, and refinin...