Temp- Referrals and Communications Coordinator

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

Together, we’re advancing medicine and delivering the best care experience for our patients and community!

Interested in this position? Apply online and create a personal candidate account!

Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit our Careers Page.

Time Type:
Full time

Department:
PACE Referral & Communication

All Locations:
300 Ocean Avenue – Revere

Position Summary:
The PACE Referral and Communications Coordinator, under the direction of the PACE Referral and Communications Manager, will be responsible for providing the highest level of customer service to all callers to the PACE program while efficiently processing all calls and referrals appropriately.

The PACE Referrals and Communications Coordinator will do whatever possible to meet the needs of the caller in one transaction to avoid any caller being transferred multiple times.

The PACE Referral and Communications Coordinator is responsible for scheduling all external and internal appointments in collaboration with the participant/caregiver, taking participant preferences into account.

The Coordinator will schedule all Transportation related to appointments.

The Coordinator will follow all workflows regarding proper channeling of calls and referral processing.

They will complete telephone encounters where appropriate per telephone triage workflows.

The PACE Referral and Communications Coordinator will display excellent written and verbal communications skills, problem solving and critical thinking skills, and be adept at multi-tasking.

The PACE Referral and Communications Coordinator will collaborate with the Center Secretaries and Transportation Schedulers to ensure good coordination between the PACE Centers, IDTs, and Transportation staff for maximum efficient use of resources.

DUTIES and RESPONSIBILITIES


* Cancel appointments at participant/caregiver request and notify appropriate department.


* Complete telephone encounters and route to appropriate department per workflows.


* Route med refill calls to refill lines when participant will accept; otherwise handle per alternate workflow.


* Determine emergent nature of any calls that would require warm transfer to secretary at center, following set guidelines

EDUCATION:

HS Diploma/GED required; Associates degree preferred.

Fluency in Spanish require...