Fall 2026- IT Product Support Analyst Co-Op

Your Job

If you're a student who genuinely enjoys figuring out why something broke, is curious about how AI can change the way support works, and wants real responsibility on a fast-paced team - this co-op was designed for you.

Our team supports the applications, data pipelines, and integrations that keep Flint Hills Resources running - and we're actively transforming how that support gets done.

AI agents, automation workflows, and smarter monitoring aren't future plans here; they're work in progress, and you'll be part of it.

Based on-site in Wichita, Kansas.

Flexible hours (15-30 hrs/week) scheduled around your classes, primarily between 7:00 AM and 5:00 PM M-F.

This position is structured as a co-op with the potential to transition into an internship in Summer 2027.

Our Team


* Troubleshoot and resolve technical issues related to data systems, data flows, and complex integrations - real issues, not simulated ones


* Investigate root causes of recurring problems, working alongside IT teams, end users, and vendors to find durable solutions


* Monitor alerts and alarms to protect the reliability of critical data and business processes


* Build and maintain documentation that supports both the team and end users


* Actively use the team's AI toolset to analyze problems, automate support processes, and drive identified automation opportunities to completion


* Collaborate with product teams to stay ahead of upcoming changes and contribute to better supportability


* Develop a working understanding of how the technology stack connects to real business outcomes

What You Will Do


* Currently pursuing a degree or technical certificate in Information Technology, Computer Science, MIS, or a related field


* You're curious - you don't just fix things, you want to understand why they broke


* Foundational SQL knowledge: able to write or read basic queries


* Strong communicator who can explain technical issues clearly to non-technical stakeholders


* Genuinely interested in AI tools and what they can do - not just aware they exist

Who You Are (Basic Qualifications)


* Currently pursuing a degree or technical certificate in Information Technology, Computer Science, MIS, or a related field


* You're curious - you don't just fix things, you want to understand why they broke


* Foundational SQL knowledge: able to write or read basic queries


* Strong communicator who can explain technical issues clearly to non-technical stakeholders


* Genuinely interested in AI tools and what they can do - not just aware they exist

What Will Put You Ahead


* Previous experience in IT support, troubleshooting, or customer service


* Familiarity with programming languages such as Python, TypeScript, or .NET


* Exposure to event-driven or API-based integrations


* Curiosity about AWS services (Lambda, S3, CloudWatch)


* Interest in graph databases, particularly Neo4j


* You've ...