Patient Registration Clerk

Responsible for delivering excellent customer service to internal and external customers while supporting the smooth operation of the patient registration process, including telephone and reception duties in the hospital lobby and patient registration area.

Greets patients and family members in person and by phone using a professional and friendly manner that ensures a positive and supportive patient experience.

Role Qualifications: Previous experience delivering excellent customer service.Demonstrated ability to follow instructions and receive and apply training.

Strong attention to details.

Position Responsibilities: Greets and directs patients, families and visitors, in person and on the telephone using a professional and friendly demeanor.Responsible for registering patients and verifying insurance eligibility.

Ensures that all patient information is collected and accurately entered into EMR and related software.

Accurately enters patient payments to patient accounts using the EMR.Responsible for interviewing patients or their representative to obtain personal information or verify information already on file including emergency numbers and insurance information.Responsible for checking the pre-admission schedules for patients to perform the pre-admission process.Responsible for obtaining all critical financial information needed by phone on a preadmission basis, i.e: verification of insurance, verification of referrals and facility authorization, notifying patient of patient deductible and co-pays from verification process, collection of these amounts and reviewing all information with patient and obtaining necessary signatures upon admission.Responsible for referring the patient or patient representative to a patient account representative prior to services or at discharge.Completes the in-patient, outpatient, non-patient, registration screens accurately and timely.

All emergency department patients must be handled according to the EMTALA rules and regulations with completion of the form as directed by the nursing staff.In an emergency situation, assists with communication, places necessary calls during disasters or fires.Prepares deposits for Accounts Receivable and reconciles Patient Registration cash box.Maintains flexibility in scheduling to support departmental needs, including primary hours of 8:30 a.m.

to 5:00 p.m., with occasional coverage of alternate shifts, weekends, and holidays as required.Performs other duties as assigned provided skill, abilities and qualifications are the same.

PROFESSIONAL REQUIREMENTS: Adheres to dress code; appearance is neat and clean; wears name badge while on duty.Maintains attendance by working the hours of the position.

Follows policies and procedures regarding attendance, vacation, holidays, sick leave and leaves of absence.Relates to staff, customers and public in a courteous and diplomatic manner under all circumstances.Consistently delivers excellent customer service to internal and external c...