General Manager

About Us

Come join our winning hospitality team, we invite you to be part of Cleveland's future! The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center.

For sports lovers, the Huntington Bank Field and Rocket Mortgage Field House Arena are less than a mile away.

This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby.

Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service and creating memorable experiences for our guests to visit us again and again!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Compensation
Salary Range: $185,000.00 - $195,000.00 Annually

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? Yes

Overview

Lead, supervise, and direct the operations and financial activities of the hotel.

Safeguard the asset.

Help create and implement the culture of HEI Hotels and Resorts on the property level for the associates and guests.

Essential Duties and Responsibilities


* Create and maintain a customer-driven hotel with a customer-keeping vision that inspires the hotel associates to do their best.

Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service.


* Tour and visually inspect property on a daily basis.

Monitor property condition, cleanliness, cost control, and quality of product and service throughout hotel.


* Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee.


* Aid Human Resources with associate issues following HEI Hotel and Resorts' policies.

Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.

Develop and delegate improvement plans for operation and review performance of management team.


* Participate in community affairs and maintain positive public image for the property and HEI Hotels and Resorts.


* Meet with potential and current clients to promote hotel.


* Active involvement in the Sales and Revenue Management function including but not limited to: following HEI Key Meeting SOPs (RevMax, Hot Prospects, Sales Strategy Meeting), involvement in Group site inspections and group closing process, r...