Housekeeping Supervisor

About Us

Genuine Southern hospitality is who we are and what we do at Residence Inn Birmingham Downtown at UAB.

We are conveniently located in the historic Five Points South Dining and Entertainment District just steps from the UAB Campus.

Our friendly team is ready to welcome you to the family.

You can be part of a passionate team that has fun, works hard, and loves one another.

When you join the HEI family, you also get the benefit of the HEI Loves culture.

HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs.

Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel perks, product and service discounts, and much more.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Maintain the building to ensure safe and clean experience for hotel guests, associates, and vendors.

Provide Housekeeping Team direction and support.

Essential Duties and Responsibilities


* Supervise the housekeeping staff; providing open communication, training, coaching, and counseling and providing performance feedback to ensure maximum efficiency.


* Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.


* Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.


* Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.


* Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.


* Respond to guest requests, concerns, and problems to ensure guest satisfaction.


* Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.


* Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.


* Comply with attendance rules and be available to work on a regular basis.


* Perform any other job-related duties as assigned.

Qualifications and Skills


* Houseke...