Clinical IT Service Manager (m/w/d) KIS/HIS & PACS & Interoperability

Job Requirements

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Clinical IT Service Manager (m/w/d) KIS/HIS & PACS & Interoperability

Location: Hybrid Role in Vienna, 20% travel

You will act as the central point of coordination between customers, stakeholders, and technical teams, proactively driving continuous improvement and resolving service challenges.

Bringing a strong understanding of clinical processes and data flows, you translate operational feedback into tangible improvements for products and services within complex healthcare environments.

Your Responsibilities:


* Act as the central point of coordination between customers, clinical stakeholders, and technical teams, ensuring the reliable operation and continuous improvement of clinical IT services


* Drive service excellence across KIS/HIS, RIS, PACS, and related healthcare IT systems, ensuring agreed service levels and high customer satisfaction


* Monitor, analyze, and report on service performance and operational KPIs, identifying opportunities to improve system availability, workflows, and user experience


* Collaborate with customers and internal teams to optimize clinical IT processes, data flows, and interoperability across connected healthcare systems


* Coordinate and oversee complex incidents affecting clinical systems, driving timely resolution, root cause analysis, and long-term corrective actions


* Facilitate transparent communication with customers and stakeholders regarding service performance, operational topics, system enhancements, and continuous improvement initiatives


* Partner closely with DevOps, infrastructure, and application teams to support deployments, integrations, interoperability requirements, and operational efficiency

Work Experience


* Experience working with clinical information systems and healthcare workflows, ideally within hospital, radiology, or digital health environments


* Strong understanding of clinical data flows and interoperability standards such as HL7, FHIR, and DICOM


* Knowledge of healthcare IT ecosystems, including KIS/HIS, RIS, and PACS


* Experience managing or supporting operational services for healthcare applications, digital health platforms, or clinical systems


* Ability to translate operational challenges and customer feedback into service and process improvements


* Strong stakeholder management and communication skills, with the ability to collaborate effectively across customers, clinical users, and technical teams

Benefits

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