CQ Analyst Complaints

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Job Function:
Quality

Job Sub Function:
Customer/Commercial Quality

Job Category:
Professional

All Job Posting Locations:
Bogotá, Distrito Capital, Colombia

Job Description:

Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes.

The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans.

In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Overall, Purpose

Handling of Depuy Synthes LATAM product complaints processes in the applicable Quality Systems, in accordance with Standard Operating Procedures, regulations and quality standards.

Responsible for developing and delivering the regional product complaints metrics.

Responsibilities

• Responsible for the product complaint intake, including translation of the event description, as needed, ensuring availability of information to Franchises in the applicable system.

•Send acknowledgment letters to the sales force, confirming complaint receipt and its reference number.

•Prepare and send complaints closure letters to sales force in the local language, when applicable.

•Support training activities to sales force related to product complaint process.

•Support preparation of Quality Management System Review (QSMR) in regards to Product Complaints metrics.

•Support internal and external audits related to product complaint information.

•Collaborates with Service Solutions, Medical Affairs, Brand Protection, Franchises, Business Partners and other areas, as applicable, to ensure appropriate ...