Vice President - Personalization & Insights Product Delivery - Transformation

Shape the future of product delivery within Consumer & Community Banking's Personalization & Insights team, building solutions that enhance and optimize customer experiences.

You will own end-to-end delivery across multiple interdependent workstreams.

You will convert product strategy into integrated roadmaps, milestones, and resource plans while establishing the operating discipline, governance, and control rigor needed to deliver durable customer and business outcomes in a highly regulated environment.

As a Product Delivery Manager in Personalization & Customer Insights, you will provide program leadership across Product, Technology, Design, Data, Operations, Risk, and Control partners.

You will establish integrated plans, manage dependencies and resources, anticipate risks, and create the operating discipline needed to deliver durable customer and business outcomes.

In this role you will lead the delivery of a Chase-wide omnichannel personalization program, translating strategic priorities into scalable, market-ready capabilities.

This role is accountable for coordinating complex cross-functional work, strengthening delivery practices, and ensuring teams execute with clarity, control, and measurable business impact.

Job responsibilities



* Own end-to-end product delivery across multiple interdependent workstreams, including intake, dependency management, release management, product operationalization, delivery feasibility decisions, and product performance reporting.


* Manage timelines, dependencies, and resourcing across multiple lines of business, monitoring and remediating blockers through the full life of each program.


* Own risk, issue, and change management by identifying risks and issues early, defining and driving mitigation plans, escalating appropriately, and ensuring delivery remains aligned with the firm's risk, controls, compliance, and regulatory requirements.


* Maintain continuous audit readiness by adhering to all product and project management controls and sustaining excellent data integrity across delivery tools and repositories (Jira, Confluence, SharePoint), including disciplined Jira hygiene.


* Establish program governance and operating rhythms, producing executive-level reporting, program plans, executive summaries, and clear records of risks, issues, and decisions with a durable audit trail.


* Partner with senior Product, Technology, Design, Data, Operations, Risk, and Control leaders to align scope, priorities, decision rights, capacity, sequencing, and investment decisions.


* Support quarterly planning and book of work management with the Portfolio & Product Delivery Management Manager, Product Owners, Product Managers, and Product Strategists, including feasibility, timing, and sequencing of the product roadmap.


* Facilitate agile ceremonies including Scrum of Scrums, check-ins, and sprint rituals, fostering accountability and timely execution across cross-functional teams...