Station Manager

Job Title:  Station Manager

Job Location: Chicago, Illinois

 

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries.

Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

 

Purpose

Lead the Chicago Station to achieve sustainable growth, operational excellence, and outstanding customer experience by delivering strong financial performance, developing high-performing teams, and ensuring seamless execution across all areas of the business.

Accountable for:

·       Driving the station's P&L performance and overall business results.

·       Leading and developing a team of 300+ employees across Air Freight, Ocean Freight, Customs Brokerage, Warehousing, Customer Service, and Billing operations.

·       Growing both local and network business through strong customer relationships and close collaboration with the Air Freight product organization and DGF global network partners.

·       Creating an engaged, inclusive, and high-performing culture that fosters employee development, retention, and positive labor relations.

·       Ensuring operational excellence through best-in-class service delivery, customer satisfaction, compliance, quality, and productivity.

·       Optimizing organizational effectiveness through strong resource planning, cross-functional collaboration, and partnership with the Global Service Center (GSC).

·       Managing costs, vendors, and strategic partners to drive efficiency, profitability, and long-term business success.

 

Key Responsibilities

·       Deliver the station's financial objectives and maintain full accountability for P&L performance, profitability, and sustainable business growth.

·       Lead and develop a high-performing, engaged, and safety-focused workforce while fostering a positive employee and labor relations environment.

·       Drive customer satisfaction and retention through Service First principles, operational excellence, and continuous process improvement.

·       Provide leadership and direction across all freight forwarding operations, including Air Freight, Ocean Freight, Customs Brokerage, Warehousing, Customer Service, and Billing.

·       Establish clear performance expectations, monitor results, and manage performance in accordance with company policies and procedures.

·       Build and maintain strategic relationships with customers, suppliers, industry partners, government agencies, and labor representatives.

·       Partner with Field Sales and Key Account teams to grow local and network business opportunities and strengthen customer relationships.

·     ...