Sr Operations Supervisor

What makes DHL great?  Our People!  We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. 
 
DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.

 Our corporate culture is about personal commitment – to our business, to each other and to our global communities.  DHL is dedicated to being a great place to work.

In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.  
 
Start YOUR career with DHL today… 
 
DHL Express currently has an opening for a Sr Operations Supervisor in YHM GTW.  This role will provide “hands-on” proactive management of the employees engaged in the daily pick-up, handling and delivery of packages and freight, within prescribed standards of cost, efficiency, accuracy and on-time distribution.

Implements new procedures to improve operational effectiveness and provides performance reports for management as required.

Acts as a proactive member of the Sales resource team in the provision of Customer service solutions.

This position will act as the leader amongst the Supervisor team. 

How will you contribute to the success of DHL? 


* Recruits, orients, trains, schedules, manages and recommends discipline for all frontline unionized and salaried staff.


* Establishes/implements productivity, quality and cost measurements & strategies to achieve desired operational results. 


* Ensures timely and accurate handling, inclusive of scanning and GSOP compliance, of incoming and or outgoing freight daily, in accordance with established standards and procedures. 


* Completes accurate and timely reports for management as required (staffing schedules, attendance records, recruitment/ payroll documentation, dangerous goods incidents, health and safety, load quality, DF Compliance, regulatory reporting, etc). 


* Ensures successful implementation & continued application of AQCC, process enhancements, driving continuous improvement, etc.


* Applies appropriate leadership/management style with open communication (i.e., communicates Corporate strategic plan, recognition of individual/team contributions) to motivate frontline unionized and salaried staff.


* Ensures sufficient staff resources, materials and supplies on hand always. 


* Ensures warehouse is organized and set up for successful operations and manages successful shift exchanges. 


* Maintains equipment, in safe, efficient operating condition always. 


* Establishes/maintains a proactive programs in compliance with regulatory bodies, legislative requirements, and the collective agreement. 


* Investigates employee complaints/grievances, prepares written replies and liaisons with ...