Change Manager - Back Office Engineering

What You'll Do


* Serve as the OCM representative within the Order Engineering domain, driving Power User adoption strategies and mitigating risks throughout the entire project lifecycle.


* Support the behavior change from local tools to SAP-based time capture and explain the relationship between posted hours, network activities, backlog status, and scheduling.


* Identify opportunities where Organizational Change Management (OCM) services such as Business Transformation, Training, Process Mapping, and Communications can add value to your domain.


* Upskill on domain knowledge and deliver hands-on training at different plants and facilities for deployments, responsible for keeping training resources updated and organized.


* Act as the primary liaison between domain stakeholders, Power Users, and the OCM team, gathering process-related feedback, requirements, and identifying risks.


* Translate domain knowledge and BA specifications into clear, compelling training documentation and Single Point Lessons (SPLs) using Scribe in English and Spanish (framework training provided during onboarding).


* Maintain, organize, and track training deliverables through structured dashboards (monitoring total vs.

completed SPLs per sprint).


* Collaborate with different change management functional areas to deliver accurate and timely information.


* Share insights and recommendations to support smooth adoption of changes and alignment with organizational goals.


* Work closely with Business Analysts (BAs) and Product Owners (POs) to keep up to date on system enhancements and changes impacting users.


* NOTE: This role requires travel to different plant locations in North America: 50-75% (maximum of 2 consecutive weeks per trip).

Skills That Will Make You Successful


* Ability to explain the end-to-end ETO/CTO process from configuration and sales order through engineering, manufacturing, delivery, and billing.



* Ability to navigate representative transactions and Fiori apps, interpret statuses and document flow, and distinguish system defects from process, data, training, or authorization issues.



* Subject matter expert / working knowledge in the aligned SAP S/4HANA domain area to minimize the onboarding curve.


* Training experience & knowledge of adult learning principles for plant and operational environments.


* Documentation skills & instructional design experience (adhering to branding guidelines and generating high-quality resources in Scribe).


* Ability to track execution and maintain clear dashboards (tracking SPL requirements, training delivery, and risk escalation).


* Strong communication and interpersonal skills, with the ability to clearly articulate complex concepts to diverse audiences.


* Analytical and problem-solving ability to identify patterns, operational risks, and adoption roadblocks early in the project lifecycle.


* Stakeholder management - skilled...