Treasury Management Support Specialist

Summary This position is responsible for supporting the bank's Treasury Management program by strengthening existing relationships through excellent customer service.

The Support Specialist acts as a resource for customers contacting the Business Hotline via phone as well as responding to messages via email or online banking related to business accounts or treasury management products and services.

Maintaining a courteous and professional approach even in challenging situations, as well as having a working knowledge of all treasury management products is critical for this role.

Essential Duties and Responsibilities · Gather information from customer inquiries regarding treasury management products, such as ACH Origination, Desktop Remote Deposit Capture, Merchant card processing terminals, etc and referring to the appropriate team members for follow up with the customer.

· Configure business online banking setups for new customers, including contacting customers with outstanding/incomplete business registrations to gather any necessary paperwork needed to fully complete their enrollment, and following up with initial login to answer any customer questions regarding basic online banking functionality for businesses.

· Perform other maintenance related requests in online banking such as adjusting limits within online banking regarding business ACH & external transfers, configuring cross entity setups, adding business accounts, or completing Super User changes, ensuring that proper documentation and approvals have been obtained in accordance with policy and procedure.

· Assist business customers with the Spendtrack expense management system for corporate credit cards, including initial setups as well as new or recurring issues.

This also includes reviewing the administrative page several times daily for registration approvals.

· Compile cash advance receipts from daily branch credit card terminal activity for archiving and research.

· Support branches with any customer issues involving business online banking, as well as other treasury management related matters.

· Complete internal requests for business relationship profiles, including researching and documenting all currently used treasury management products and services for certain customers and their related entities/individuals.

· Participate in special customer outreach projects, previous examples of which include contacting existing customers regarding the business credit card conversion, ACH Token implementation and the external loan payments conversion.

· Understand and support all BSA/AML responsibilities as applicable to the position as well as consistently, accurately, and timely carry out these responsibilities in compliance with the Bank's internal policies · Perform other related work and duties as assigned Education and/or Experience · Prior customer service experience, especially via phone is preferred, but not required.

· Prior banking or treasury management experie...