Specialist Manager, Client Account Management (Georgia)

We're looking for an autonomous self-starter with outstanding organizational and program management skills-a strategic thinker who's also a natural collaborator.

You will align with Deloitte's businesses to execute business priorities and expand our services footprint, help develop and deliver cross-business (i.e.

Green Dot) account strategies to address client issues, bring insights and leading practices to the account, and drive operational efficiencies in support of account leadership and client service Partners, Principals, Managing Directors, and professionals.

You'll share what other account teams are doing and help to innovate new approaches.

You will be the important link between the larger firm and the account team.

Work You'll Do

As a Client Account Manager (CAM) in Deloitte's Government & Public Services (GPS) practice, you'll work with senior leaders on the State of Georgia account to enable the account team to: deliver the best of Deloitte, strengthen relationships with our most important clients, and accelerate growth for the Firm.

Responsibilities will be based on the priorities of the account.

You will develop and manage initiative and programs that meet account objectives with minimal instruction and high degree of autonomy that relate to the following CAM Expectations areas:

Manage Financial Performance and Delivery Excellence

• Coordinate financial analysis and reporting, opportunity tracking and internal reporting

• Support programs that further the account plan and growth objectives

• Identify areas for improving operational efficiencies that support the account's operational and financial metrics

• Manage risk and compliance activities for your account, coordinate with risk managers and Office of General Counsel as needed, support procurement relationships and contract management activities

Build and Sustain Relationships

• Plan and execute account leadership meetings and retreats, support leadership development

• Manage the end-to-end operational relationship management activities, working closely with appropriate leaders to deliver efficiently and effectively through complex processes

• Provide inputs to the Client Relationship Assessment (CRA) plan and approach; oversee the implementation of CRA plan, report and track on the CRA plan and CRA results

• Manage account strategy and implementation plans, suggesting adjustments based on informed knowledge, working closely with appropriate leaders to deliver efficiently and effectively through complex processes

• Identify and create relevant and targeted content and events, leveraging existing Deloitte assets, that advance client relationships and brand and align to the client relationship strategy

Deliver the Firm

• Manage and oversee activities to 'connect the dots' across the organization; bring the understanding of the breadth and depth of Deloitte offerings and services to account strategy and delivery; consistently utilize the appropr...