Operations Manager, Global Operations (Overnight)

Position Summary

The Global Security Operations Center (GSOC) Manager is responsible for overseeing the 24/7 monitoring, analysis, and response operations that safeguard the organization's people, assets, information, and global operations.

This role leads GSOC analysts and supervisors, ensures operational excellence, delivers actionable intelligence, and drives continuous improvement of security technologies, incident response protocols, and risk mitigation workflows.

Key Responsibilities

1.

GSOC Operations Management


* Direct daily operations of the Global Security Operations Center, ensuring 24/7 situational awareness and rapid response capabilities.


* Oversee monitoring of global incidents, threats, alarms, and intelligence feeds that may impact personnel, facilities, or business continuity.


* Ensure consistent application of standard operating procedures (SOPs), escalation protocols, and reporting requirements.


* Manage staffing levels, shift schedules, and workload distribution to maintain uninterrupted coverage.

2.

Team Leadership & Development


* Lead, train, and mentor GSOC analysts, shift leads, and supervisors in security monitoring, risk assessment, and incident management.


* Conduct performance reviews, coaching sessions, and professional development planning.


* Foster a high-performance culture that prioritizes accountability, accuracy, and swift decision-making.


* Promote team communication and knowledge sharing across shifts and global offices.


* Promote team excellence and standards through leadership.

3.

Incident Management & Escalation


* Serve as the senior point of escalation for major incidents impacting global operations.


* Oversee real-time incident triage, threat analysis, response coordination, and after-action review processes.


* Ensure timely and accurate communication to leadership, security teams, and stakeholders during critical events.


* Manage the creation and distribution of incident reports, summaries, alerts, and situation updates.

4.

Technology, Systems & Data Management


* Oversee GSOC systems including video surveillance, case management, mass notification, and threat intelligence platforms.


* Partner with IT and security technology teams to optimize system uptime, integration, and data quality.


* Identify, evaluate, and recommend new technologies to improve situational awareness and operational efficiency.


* Ensure cybersecurity best practices are followed within GSOC systems and workflows.

5.

Risk Monitoring & Intelligence


* Supervise the collection, verification, and analysis of global threat intelligence relevant to company operations and personnel.


* Ensure the team produces high-quality intelligence products, briefings, and risk assessments.


* Support travel risk management, executive protection programs, and regional security teams with real-time intelligence.


* Maintain awareness of geopoli...