Operations Lead (Swing Shift)

Global Security Operations Center (GSOC) Team Lead - Job Description

Position Summary

The Global Security Operations Center (GSOC) Team Lead is responsible for supervising day-to-day activities of GSOC analysts during assigned shifts.

This role provides real-time guidance, quality control, and escalation support to ensure effective monitoring, incident management, and timely communication.

The Team Lead serves as the first line of leadership within the GSOC, ensuring operational consistency, adherence to procedures, and continuous situational awareness across global operations.

Key Responsibilities

1.

Shift Supervision & Daily Operations


* Oversee and coordinate the activities of GSOC analysts during shift operations.


* Ensure continuous monitoring of global incidents, alarms, intelligence feeds, and operational risks.


* Serve as the primary point of contact for escalations during shift hours.


* Manage shift handovers, ensuring clear communication and continuity between incoming and outgoing teams.


* Ensure all Standard Operating Procedures (SOPs) and escalation matrices are followed.

2.

Incident Monitoring & Escalation


* Lead real-time incident triage, analysis, response coordination, and documentation.


* Ensure timely escalation of critical incidents to GSOC leadership, regional security managers, or crisis teams.


* Review incident reports for accuracy, completeness, and compliance with reporting standards.


* Support incident investigations, after-action reviews, and follow-up tasks.

3.

Analyst Support, Coaching & Mentorship


* Provide guidance and support to analysts on proper procedures, threat assessment, and system usage.


* Assist with the onboarding and training of new analysts.


* Conduct informal coaching and provide feedback to improve analyst performance and situational awareness.


* Foster teamwork, communication, and collaboration across shifts.

4.

Technology & System Oversight


* Ensure GSOC monitoring platforms, communication tools, and security systems are fully operational.


* Assist analysts with troubleshooting issues related to surveillance systems, access control platforms, mass notification tools, and intelligence systems.


* Identify and escalate system outages or performance issues to IT and GSOC management.


* Maintain system health logs, issues trackers, and shift notes.

5.

Intelligence & Risk Awareness


* Supervise real-time intelligence gathering, threat verification, and dissemination of alerts or advisories.


* Ensure high-quality analysis and situational updates during major events or emerging threats.


* Support travel risk monitoring, asset protection, and executive security activities as needed.

6.

Quality Assurance & Compliance


* Ensure all incidents, alarms, and logs are documented accurately and in a timely manner.


* Conduct spot checks and review analysts' work for compliance with SOPs.


* Maint...