Director, Client Solutions & Innovation, Global Intelligence and Operations

What Impact You Will Have

The Director, Client Solutions & Innovation will lead with practitioner credibility.

They bring practical industry experience running security operations, intelligence programs, or embedded client teams and leverage that credibility to build stronger commercial partnerships for Crisis24's clients.

This role is the client-facing owner of our commercial relationship across four service pillars: Global Intelligence, Embedded Intelligence Services (including our Special Projects Division), Medical Assistance, and Security Assistance.

Alongside the Senior Director, this person is accountable for business development (in close collaboration with global commercial teams), Embedded Intelligence Services program management, and delivery of new service solutions across all four pillars.

The role's primary focus will be commercial support of Embedded Intelligence Services: 1) developing, supporting, and tracking new business; 2) service delivery and client support; 3) client lifecycle success and satisfaction; and 4) rolling out AI-enabled tools and workflows across global services.

This work will be in close collaboration with senior management and client-supporting program managers.

This role serves as the connective tissue between our differentiated global intelligence and operations practice and Crisis24's business development, sales, account management, customer success, and AI and Innovation teams.

What You Will Work On

Business Development & Sales Enablement


* Partner with commercial teams across global markets to position, design, and deliver Global Intelligence, Embedded Intelligence Services, Medical Assistance, and Security Assistance solutions.


* Build and maintain sales enablement material, including discovery guidance, demos, client health checks, win-back campaigns, case studies, and marketing campaigns across the solution lifecycle.


* Support RFP responses and proposal development jointly with Embedded Intelligence Services and Medical/Security Assistance delivery leads.

Embedded Intelligence Services Program Management


* Support the business health of the Embedded Intelligence Services book of business in close partnership with Account Management: implementation and onboarding, renewal support, client success, high-quality delivery, and positioning of new solutions.


* Partner with Embedded Intelligence Services delivery leadership to ensure client-dedicated engagements are scoped, staffed, and renewed on commercially sound terms.


* Report Embedded Intelligence Services business performance to the Senior Director and Global Intelligence and Operations senior leadership.

Solution Design


* Translate client requirements into blended service solutions across Global Intelligence, Embedded Intelligence Services, Medical Assistance, and Security Assistance delivery models, in partnership with practice and delivery leads.


* Act as a subject-matter resource to global commercia...