DME Customer Support Specialist (Bilingual)

Job Overview: The Durable Medical Equipment Specialist will carry out any and all types of services authorizations requested by Assessors, Nurse Care Manager and/or the member, address grievances and assist members with coordination of medical supplies and equipment.

Essential Responsibilities: Obtaining all necessary documentation (i.e.

prescriptions) from MD office for requested DME/supplies covered by Hamaspik, Inc Assisting member in obtaining DME /Supplies when Medicare is the primary insurer Process authorizations for requested items and ensuring timely delivery to member End authorizations when warranted and notify vendor Communication with vendors regarding members satisfaction/dissatisfaction for approved services/supplies Ensure that authorizations are renewed in a timely manner Follow up and response to identified items requiring attention Verify member eligibility with vendors Review agency policies and ensure compliance with state regulations, policies and other protocols Photocopies and faxes, as necessary/directed Timely and thorough documentation in members charts Other duties as identified as a necessary part of employees role Specific Knowledge, Skills, and Abilities: Proficient in the use of office equipment and the computer; Microsoft Word and Excel.

Self-directing, good organizational and interpersonal skills.

Demonstrates good customer skills on telephone.

Word Processing/Spread Sheets, Data Entry Required Education, Experience, and Licenses: 1-year satisfactory office experience; experience in Managed Care and medical terminology desired.

Bilingual preferred (Mandarin/Cantonese speaking).

Benefits: Medical, dental, and vision insuranceGenerous PTO packageMultiple floating holidays401 (K) with employer contribution