Personalization & Insights, Executive Director, Product Delivery

You are a proven leader with a passion for delivering high-quality products.

Join our innovative team and help us ensure that our products meet and exceed the needs of our customers.

As a Product Portfolio Operations Director in Consumer & Community Banking Personalization and Insights, you are an expert in creating cross-product synergies.

As a leader on the team, you leverage your advanced capabilities to innovate on cross product-line coordination, remove barriers to success, and create ways for teams to continuously innovate on solutions-focused products and product features.

You will lead Product Delivery and Customer Success for a portfolio of high-impact personalization, data-driven insights, and customer engagement capabilities, translating strategic priorities into executable delivery plans and driving cross-functional alignment across customers, internal users, and business stakeholders.

Ready to shape how millions of customers experience personalization and insight? You'll bring strong operating discipline, a customer orientation, and experience delivering data-enabled products in a complex environment, partnering closely across Product, Technology, Design, Data & Analytics, Operations, Controls, Legal, Risk, Compliance, and Finance to deliver capabilities that are scalable, measurable, and well-controlled.

Job responsibilities


* Works across products and product lines to help ensure delivery against business objectives


* Executes the strategy for reporting and communications to support our portfolio management operations and change initiatives


* Oversees and coaches a team to best implement the strategy for adapting and executing the full product-line framework and ensures our core cross-product priorities, sequencing, and trade-offs are realized


* Implements portfolio-level tracking of controls, financials, resourcing needs, and key prioritization decisions


* Owns end-to-end delivery execution from intake and prioritization through launch, adoption, measurement, and optimization


* Translates business strategy into clear roadmaps, milestones, success measures, and delivery plans


* Defines and leads customer success and adoption strategies, including stakeholder readiness, user engagement, training, communications, and post-launch support


* Monitors adoption, usage, satisfaction, operational performance, and business-impact metrics to identify opportunities for improvement


* Creates feedback loops with customers, business users, and internal stakeholders to inform roadmap decisions and product enhancements


* Serves as a trusted advisor to senior leadership on delivery health, adoption, stakeholder readiness, and business impact

Required qualifications, capabilities, and skills



* 8+ years of experience or equivalent expertise in program management or performance optimization


* Proven ability to manage and implement operational effectiveness and portfolio management init...