Banquet & Events Operations Manager

Job Summary Under general direction, oversees execution of all contracted banquets, liquor, bar & events.

Leads, motivates, and coordinates the events team to provide clients with first-class event experiences.

Works with Sales team and Head Chef to ensure that clients expectations are met.

Controls the budget, quality of services, preparation of event venues, and the service of meals.

Ensures the quality and maintenance of the event facilities and equipment.

Looks at upcoming events to forecast staffing needs and works with Food Services and Human Resources to maintain adequate staffing.

Unique Job Requirements This position requires excellent organizational and interpersonal skills, ability to serve as a team leader, to communicate clearly, resolve conflicts and difficult situations, and manage expenses.

Must be a team-oriented manager who can coordinate operations between departments in a fast-paced work environment.

Must be able to provide consistent, friendly, and helpful service to Team Members and clients.

Able to work varied work schedule, 7 days a week, including evenings, weekends, and holidays as early as 5:00 am to as late as 3:00 am.

Must be flexible, able to work on multiple tasks and follow-up on a variety of details to assure successful events.

Must obtain regulatory certifications; CA Food Handler card within 30 days, Servsafe Manager certification within 6 months and Responsible Beverage Service (RBS) within 60 days of hire.

This role receives an annual Leadership Bonus in accordance with SCSC Leadership Bonus Plan.

This role is eligible and has the potential to receive 7% of annual salary based on metrics outlined in a Plan Document which will be presented to the selected hire.

The Company reserves the right, in its sole discretion, to continue, amend, modify, or terminate the Plan at any time.

Job Tasks Ensure that banquets and events are coordinated and executed to the highest level of professionalism.

Event types include group picnics (Beach Parties), grad events, school dances, conferences, banquets, trade shows, attraction rentals, in-house catering, etc.

Read and execute events based on Event Planner documents (BEOs).

Liaison between sales department, chef/kitchen manager and event management team to ensure that the clients expectations are met.

Manage, supervise, train, evaluate, schedule, and motivate event and facility service staff.

Maintain adequate core event staffing levels to meet needs, including retaining staff.

Interface with the Food Service Park managers to receive and share staff to support each area.

Ensure the quality and maintenance of the event facilities and equipment is solid.

Submit work requests or place supply orders as needed.

Assist in placing food/supplies orders based on event volumes and needs in the absence of Chef or kitchen supervisor as needed.

Maintain updated policies and procedures for event management team.

Maintain and control labor cost and cost of goods by smart scheduling and inv...