Secretary III - Utilities

POSITION TITLE: Secretary III - Utilities REPORTS TO: Public Works Administrative Manager SUPERVISES: ------------ PURPOSE OF POSITION: Performs a wide variety of responsible and complex clerical duties and administrative support functions in the daily operations of the Public Works Department.

Work is technical in nature and requires a broad knowledge of City and departmental functions, policies, and procedures.

ESSENTIAL FUNCTIONS: Provides skilled, professional customer service to both internal and external customers of the Public Works Department.

Answers main Public Works Department phone line; accepts, screens, and routes phone calls; greets and directs visitors, provides front counter assistance.

Responds to inquiries from residents, businesses, or contractors; uses problem-solving skills to resolve issues or escalates concerns to the appropriate party.

Dispatches staff as needed.

Uses various computer applications to compose, review, edit, and assemble correspondence, memos, reports, forms, and other documents, including those of a confidential nature, to ensure completeness, accuracy, and compliance with policies and procedures for assigned staff and projects.

Creates service orders and maintains asset information using an asset management application.

Scans and digitizes documents and electronically files to facilitate retrieval.

Distributes water meters and records the essential account information.

Processes Public Works-related permits; collects necessary depositsand/or fees.

Researches, compiles, and summarizes a variety of informational materials for special reports and projects.

Assists in maintaining compliance with other governmental or regulatory agencies by keeping organized records and submitting documentation in a timely manner.

Performs data entry and processes documents and materials for the purpose of distributing information to appropriate parties.

Establishes and maintains an appropriate file system by accurately filing departmental records, reports, and various other documents; modifies system as appropriate.

Establishes and maintains positive public relations with the general public, private contractors and other business relations, other employees, other governmental agencies, and municipal officials.

Physical presence at the assigned job location is an essential function of this role.

This position requires onsite attendance during assigned working hours, with remote work arrangements unavailable.

Management may consider exceptions under specific circumstances and in accordance with city policies.

MARGINAL FUNCTIONS: Assists in City activities such as Clean Up Days, Papillion Days, and other activities as needed.

Assists all divisions and departments as required to accomplish the goals of the Public Works Department and the City of Papillion.

The job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee.

Other duties, respo...