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Universal Banker

SUMMARY

Provide quality, accurate and timely customer service involving daily processing of financial transactions and opening accounts in a retail banking environment.

Introduce bank products and services through outreach to prospects and provide tailored recommendations to existing clients to deepen relationships.  Perform related duties i.e.

outbound sales calls as required to achieve banking center goals (meet/exceed sales goals/referral goals) and provide support to banking center management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales and service

  • Provide both teller and platform support as needed to keep client wait times to a minimum and to provide quality customer service.

    Teller support includes performing daily processing of financial transactions, i.e.

    deposits, handling currency, coin, and cashing checks.

    Platform support includes opening checking accounts, savings accounts, and provide all other deposit product services.
  • Identify client needs through consultative conversations and recommend appropriate products and services to meet those needs.
  • Open and process new demand and time deposit accounts including savings accounts, IRAs, certificates of deposit, and money market accounts. 
  • Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.
  • Conduct regular outbound calls to clients and prospects, including participating in client/prospect calling activities during special deposit/loan campaigns.
  • Assist client with loan application for personal/retail consumer needs and “handing off” the processing of these applications to the appropriate associate.  

Client experience

  • Research and resolve problems and respond to client inquiries on account status.
  • Deliver excellent client experiences consistently and promptly resolve client issues effectively.
  • Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Compliance and risk management