Sr IT Operations Engineer

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your Role: Sr IT Operations Engineer

The role requires strong technical breadth and the ability to work across multiple technology areas rather than being limited to a single technology domain.

The individual should be comfortable understanding problems across applications, cloud infrastructure, data platforms, security, access, and reporting, while partnering with specialist teams where deeper expertise is required.

Your Responsibilities: 

Operations Excellence & IT Operations 


* Act as a primary technology contact for assigned EKS applications, platforms, and services. 



* Provide day-to-day technical oversight and operational support across EKS technology environments. 



* Administer and govern technology services including infrastructure, security groups, GitHub teams, Power BI workspaces, support groups, and related access. 



* Review and approve appropriate EKS technology, access, and support requests. 



* Manage and coordinate ITSM processes including Incidents, Changes, and Problems. 



* Identify recurring operational issues and drive improvements to reliability, efficiency, and user experience. 

Technical Problem Resolution & Engineering Support 


* Investigate and help resolve complex technical issues across applications, cloud platforms, databases, analytics, and enterprise technology services. 



* Act as a technical problem-solving partner for EKS Business Operations, Analytics, Engineering teams, and vendors. 



* Troubleshoot issues involving technologies such as Azure, SQL, Power BI, Databricks, cloud infrastructure, and enterprise applications. 



* Work with technical specialists to identify root cause, define resolution paths, and ensure actions are completed. 



* Provide technical guidance to Project Managers, Business Analysts, and other stakeholders when technology decisions or assessments are required. 

Cloud, Infrastructure & Technology Initiatives 


* Support and lead technology initiatives across Microsoft Azure, Google Cloud Platform, and enterprise infrastructure. 



* Drive initiatives such as operating...