Social Services Assistant

Position Summary The Social Work Assistant supports the Social Services Department in providing person-centered, compassionate, and timely services to residents and their families.

This position assists with resident psychosocial needs, communication with residents and representatives, documentation, discharge planning, care plan processes, referrals, customer service, and other social services activities.

The Social Work Assistant works collaboratively with nursing, rehabilitation, activities, business office, admissions, and other interdisciplinary team members to promote resident rights, quality of life, successful transitions, and compliance with applicable federal and Indiana requirements.

Essential Duties and Responsibilities Assist the Social Services Director and social services team with day-to-day social work functions and resident follow-up.

Provide supportive communication and active listening to residents and families regarding concerns, adjustment, preferences, and needs.

Assist residents with identifying and communicating psychosocial, emotional, social, and environmental needs to the appropriate interdisciplinary team member.

Assist with admission, readmission, transfer, and discharge processes, including gathering information, providing resources, and coordinating follow-up as directed.

Assist with discharge planning and community resource coordination, including helping residents and families identify appropriate services and supports.

Assist with care plan meetings, care plan preparation, invitations, documentation, and follow-up as assigned.

Maintain accurate, timely, and confidential documentation in the electronic medical record and other required records.

Assist with obtaining and maintaining required resident information, contacts, advance directives, preferences, and other social services documentation.

Respond to resident and family concerns promptly and communicate unresolved concerns to the Social Services Director or appropriate department leader.

Assist with referrals to community agencies, ancillary providers, transportation resources, counseling services, financial or benefits resources, and other services as appropriate.

Assist residents and families with understanding facility processes, resident rights, grievance procedures, and available resources.

Assist with routine psychosocial follow-up, including residents experiencing adjustment difficulties, loneliness, anxiety, grief, behavioral concerns, or changes in social circumstances.

Participate in interdisciplinary team meetings, quality assurance/performance improvement activities, and other meetings as assigned.

Assist with monitoring and follow-up on resident appointments, referrals, family communications, and other assigned social services tasks.

Promote resident dignity, privacy, choice, independence, and self-determination in all interactions.

Maintain professional relationships with residents, families, visitors, staff, community partners, and vendors....