Lead Software Engineer- Technical Support Engineer- Authentication & Authorization Platforms

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.

As a Lead Software Engineer at JPMorgan Chase within the Chief Technology Office, you are an integral part of an agile team that enhances, builds, and delivers trusted market-leading technology products in a secure, stable, and scalable way.

As a core technical contributor on the Auth & Auth TSE team, you provide deep technical support for the firm's identity and authentication systems, including firmwide identity solutions, workforce sign-on and access platforms, and public-cloud identity providers such as Entra and Google Cloud.

You deliver in-region coverage for these critical, high-visibility authentication functions, owning complex customer-facing integration incidents end to end and setting the standard for how the team diagnoses, documents, and mentors.

You support the portfolio's growth and the TSE centralization effort by ensuring consistent, high-quality technical support across multiple business functions and platforms.

You operate as a senior, hands-on engineer who tackles challenging integration issues, promotes root-cause analysis, and implements durable fixes that protect workforce sign-on and dependent applications.

You collaborate closely with engineering teams across the firm to maintain the reliability and performance of front-line identity systems that employees rely on to securely access applications and services.

You apply broad technical expertise-reading stack traces, scripting reproductions, dissecting token exchanges, and analyzing complex authentication flows-to quickly isolate and resolve issues.

You translate complex technical findings into clear, actionable guidance that unblocks engineering customers and improves their integration patterns.

You contribute to continuous improvement by refining diagnostic practices, enhancing documentation, and sharing best practices that elevate the overall effectiveness of the Auth & Auth TSE team.

Job Responsibilities


* Serve as an in-region, front-line technical support point across the Auth & Auth portfolio, strengthening resiliency for critical authentication functions.


* Partner directly with engineering customers to design and validate their integrations: flow selection, federation setup, onboarding, and secure credential handling.


* Own complex incidents that span several systems, driving them to resolution and supporting the maintenance and release work around them.


* Read and write code daily, including reproductions, diagnostic tooling, and reviews of customers' integration code.


* Author and review runbooks and root-cause write-ups.


* Provide regional escalation coverage and help bring other engineers up to speed.


* Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or breakdown technical problem...