Senior Training Specialist

POSITION PURPOSE

The Senior Training Specialist, North America Markets is responsible for developing, managing, and delivering training programs that support sales representatives, customers, and business partners across North America Markets.

This role owns assigned training programs and curricula, ensuring consistent, high-quality learning experiences across in-person, virtual, and digital platforms.

This role partners with Sales, Product Marketing, Applications, Aftermarket, Market Leaders, Manufacturing, and other subject matter experts to assess training needs and develop effective learning solutions.

The role leads complex and cross-functional training initiatives, guides and coaches content contributors and presenters, establishes training standards and best practices, and identifies opportunities to continuously improve BAC's training programs.

PRINCIPAL ACCOUNTABILITIES

Training Strategy & Content Development


* Develop, maintain, and continuously improve training curricula and learning programs for BAC representatives and customers.


* Assess training needs with business leaders and translate identified needs into effective learning solutions.


* Develop presentations, videos, e-learning modules, facilitator guides, reference materials, and other training resources.


* Lead complex and cross-functional training initiatives involving multiple stakeholders and subject matter experts.


* Establish and maintain consistent training standards, formats, and delivery practices.


* Guide and coach subject matter experts and presenters in developing and delivering effective training content.


* Partner with Product Marketing and other functions to develop training supporting new products, technologies, and strategic business initiatives.


* Evaluate training effectiveness and implement improvements based on feedback, learning outcomes, and business needs.

Representative & Digital Training Programs


* Develop and deliver training, onboarding, and development programs for BAC representatives across North America Markets.


* Partner with Market Leaders to identify training gaps and develop solutions addressing market-specific needs.


* Maintain training curricula, learning paths, assessments, and program catalogs.


* Lead the development and continuous improvement of BAC Academy and other learning platforms.


* Develop and manage online learning content and resources.


* Partner with BAC manufacturing facilities to develop hands-on and experiential learning opportunities.


* Lead cross-market training initiatives involving multiple functions, locations, or representative organizations.


* Travel to representative offices and BAC locations to deliver specialized training as needed.

Industry Education & PDH Programs


* Develop and maintain Professional Development Hour (PDH) and continuing education programs.


* Coordinate and prepare internal and external presenters to d...