Customer Success Manager

The EAE Success Manager ensures the successful execution and adoption ofEcoStruxureAutomation Expert opportunities and customer projects within the United States.

The role provides end-to-end visibility across the local portfolio, coordinates the right level of engagement, and connects local teams with global Success Management and technical experts.

The person monitors opportunity and project health, leads EAE governance activities,anticipatesrisks and support needs, and drives stakeholder alignment from early qualification through delivery and customer follow-up.

The role alsomaintainsaccurateproject data, supports capacity planning, captures customer feedback, and promotes consistent use of EAE standards and best practices.

By combining project governance, stakeholder management, technical understanding, and customer focus, the Success Manager helps improve delivery outcomes, strengthen product adoption, and turn project experience into actionable insights for continuous improvement.

WHAT YOU'LL DO

Manage Opportunities & Project Engagement


* Track EAE opportunities and customer projects, including engagementlevel, milestones, deliverables, risks, support needs, and follow-up actions.



* Adapt the level of oversight and support based on project complexity, criticality, business impact, and local team capabilities.



* Coordinate theappropriate localand global resources, including business teams, R&D, technical experts, and delivery stakeholders.



* Contribute toCoEcapacity planning and resource assignment based on the active project portfolio.

Lead Governance & Project Reviews


* Lead and coordinate local ID Card, Opportunity Delivery Criteria, and Engagement Mode Criteria activities with the LocalCoE, GlobalCoE, and EAE+ teams.



* Organize regular opportunity and project reviews, prepare status reports, document decisions, and track actions to completion.



* Support project governance and approval processes by providing clear information on scope, architecture, readiness, risks, and required support.



* Maintain alignment with global Success Management standards, practices, and operating cadences.

Monitor Project Health & Manage Risks


* Monitor project health across the portfolio and proactivelyidentifytechnical, organizational, delivery, or adoption risks.



* Work with technical experts to assess new projects,identifyfeature gaps, and define risk-mitigation or escalation plans.



* Anticipate support needs and coordinatetimelyintervention to protect project execution and customer outcomes.



* Provide stakeholders with clear visibility on project status, critical issues, decisions, and improvement plans.

Manage Stakeholders & Customer Success


* Build strong working relationships with local project teams, sales leaders, business teams, customers, and global organizations.



* Act as a key local interface for EAE project topics, including escalations, support coordinatio...