Application Engineer

The Application Design Engineer - Customer Project Support is a hands-on technical expert responsible for helping customers, System Integrators, and project teams successfully deliver EcoStruxure Automation Expert (EAE) projects.

The role focuses on reducing project risk, accelerating deployment, solving technical challenges, and ensuring successful adoption of EAE across customer applications.

The person works directly with customer project teams throughout the project lifecycle, from architecture definition and technical validation to implementation support, troubleshooting, commissioning assistance, and lessons learned.

Acting as a trusted technical advisor, the Application Design Engineer helps customers overcome challenges, apply best practices, and leverage EAE effectively in real-world applications.

By combining deep technical expertise, practical automation experience, and strong communication skills, the Application Design Engineer - Customer Project Support helps ensure successful project execution while building reusable assets, technical knowledge, and best practices for the broader EAE ecosystem.

WHAT YOU'LL DO

Support Customer Project Execution


* Support customers, System Integrators, and project teams throughout the complete EAE project lifecycle.



* Assist project teams with application design, architecture decisions, implementation approaches, and deployment strategies.



* Help customers adopt EAE best practices and avoid common implementation pitfalls.



* Participate in technical reviews to ensure project readiness and successful execution.



* Support project teams during critical phases including FAT, SAT, commissioning, startup, and production deployment.

Architecture Validation & Technical Risk Reduction


* Review customer architectures and implementation strategies to identify risks, gaps, and improvement opportunities.



* Validate application designs, hardware architectures, software structures, and integration approaches.



* Develop proof-of-concepts and validation activities when required to reduce project uncertainty.



* Assess project complexity and provide recommendations to improve scalability, maintainability, performance, and reliability.



* Collaborate with technical experts to resolve architecture and design challenges.

Troubleshooting & Technical Escalation Support


* Investigate and resolve complex technical issues encountered during project execution.



* Support debugging activities involving EAE applications, libraries, communications, integrations, and deployment environments.



* Coordinate with R&D, product teams, and technical specialists when escalations are required.



* Help customers identify root causes and implement corrective actions.



* Maintain visibility of critical technical issues and ensure proper follow-up until resolution.

Develop Reusable Technical Assets


* Create reusable application templates, libraries,...