Lead Applied AI Engineer II - PxE ServiceNow

Lead Applied AI Engineer II - ServiceNow

Role Overview: As a ServiceNow Lead Applied AI Engineer II , you will actively engage in your engineering craft, taking a hands-on approach to building and enhancing high-visibility, full-stack products that serve the business and its users.

Your expertise will be pivotal in delighting customers and users, while driving tangible value across Deloitte's product and AI investments.

You will leverage your extensive engineering craftsmanship and advanced proficiency across full-stack software engineering and modern frameworks-together with applied AI fluency that lets you build GenAI and agentic capabilities directly into the products you deliver-consistently demonstrating your exemplary track record in delivering high-quality, outcome-focused solutions.

The ideal candidate will be a role-model leader and mentor, collaborating with cross-functional teams to design, build, and ship products end to end, from concept through production.

Key Responsibilities:


* Outcome-Driven Accountability: Embrace and drive a culture of accountability for customer and business outcomes-and for the cost of achieving them.

Develop engineering solutions that solve complex problems with valuable outcomes, ensuring high-quality, lean designs and implementations, and owning the inference, token, and cloud cost of what you build.


* Technical Leadership and Advocacy: Serve as the technical advocate for products, ensuring code integrity, feasibility, and alignment with business and customer goals.

Lead requirement analysis, low-level architecture and component design, development, testing, integrations, and support.


* Engineering Craftsmanship: Maintain accountability for the integrity of architecture and technical stack to the enterprise standards and strategy.

Manage dependencies, code design, implementation, quality, data, and ongoing maintenance and operations.

Stay hands-on, self-driven, and continuously learn new approaches, languages, and frameworks.

Create technical specifications, and write high-quality, supportable, scalable code and review code of other engineers, mentoring them, to ensure all quality KPIs are met or exceeded.

Demonstrate collaborative skills to work effectively with diverse teams.


* Customer-Centric Engineering: Develop lean engineering solutions through rapid, inexpensive experimentation to solve customer needs.

Engage with customers and product teams before, during, and after delivery to ensure the right solution is delivered at the right time.


* Incremental and Iterative Delivery: Adopt a mindset that favors action and evidence over extensive planning.

Utilize a leaning-forward approach to navigate complexity and uncertainty, delivering lean, supportable, and maintainable solutions.


* Cross-Functional Collaboration and Integration: Work collaboratively with empowered, cross-functional teams including product management, experience, and delivery.

Integrate diverse perspect...