Project Manager

Implementation and Project Delivery



* Lead end-to-end SIS platform deployments from kickoff through go-live, including discovery workshops with key campus stakeholders to map institutional requirements and legacy workflows.


* Maintain project timelines, track milestones, mitigate risks, and communicate status updates to internal teams and client steering committees.


* Support institutions through change management as they transition to a modern SaaS environment, advocating for out-of-the-box functionality over heavy customization.


* Conduct post-implementation reviews to capture lessons learned, identify optimization opportunities, and contribute to continuous improvement of internal methodologies and playbooks.

Higher Education Consulting, Compliance and Data Governance



* Serve as a subject matter expert in higher education operations, including admissions, registration, grading, degree auditing, and financial aid, consulting with staff to redesign legacy processes around platform best practices.


* Ensure system configurations support compliance with federal and regional regulations (e.g., FERPA, Title IV) and champion responsible data governance practices throughout the implementation lifecycle.


* Configure predictive analytics models and early-warning systems to help advisors identify at-risk students, ensuring AI-assisted tools are used transparently, equitably, and free from bias.

Technical Strategy and Integration


* Leverage AI-driven data mapping, cleansing, and automation tools across the project lifecycle to improve the efficiency and accuracy of data migration and client outcomes.


* Define integration requirements between the SIS and critical campus infrastructure such as LMS (e.g., Canvas, Blackboard), CRM, and ERP/financial systems.


* Translate complex academic policies (e.g., non-standard calendars, unique credit hour calculations) into actionable technical configurations.

Client Success and Growth



* Develop and deliver targeted training sessions for campus staff, ensuring confidence and self-sufficiency in the new system before go-live.


* Build strong consultative relationships with university leadership, serving as their strategic partner and primary advocate while proactively identifying opportunities to expand platform adoption through additional modules and professional services.


* Partner with Sales and Account Management to develop account growth strategies, contribute to proposals, and support renewal conversations.


* Act as the voice of the customer by synthesizing feedback and implementation pain points to drive product roadmap improvements.

Requirements



* Experience in professional services, implementation, or project management within higher education technology or SIS platforms.


* Proven ability to develop and deliver effective training programs for diverse stakeholder groups.


* Strong customer problem-solving skills with a tr...