Manager, Customer Service

Voyant Beauty believes our people are more than just employees; they’re the driving force behind everything we achieve.

Our culture fosters teamwork, respect, and camaraderie, ensuring that every individual’s contribution is valued and celebrated.

We invest in their growth, providing opportunities for development and advancement within our dynamic team. 

Voyant Beauty is a company that specializes in the development and manufacturing, of beauty, personal and home care products.

We work with various brands, retailers, and businesses to create customer formulations and products tailored to their needs.

This can include skincare, haircare, bath and body products, fragrances, and more.

Essentially, Voyant Beauty serves as a one-stop-shop for companies looking to bring their beauty and personal care product ideas to life.

Safety is a core value at Voyant Beauty.

We prioritize the well-being of our team members, ensuring a safe and secure environment where everyone can thrive and excel.

If you’re seeking to be part of a team where your talents are valued, your safety is paramount, and your efforts contribute to meaningful change, then Voyant Beauty is the place for you.

Come join us and be a part of our journey.

A Brief Overview

The Customer Service Manager is responsible for leading the Customer Service team and ensuring the delivery of exceptional service to business-to-business (B2B) customers.

This role oversees order management processes (both EDI and manual), drives customer satisfaction metrics, and plays a key role in operational and strategic initiatives that impact the customer experience.

The Customer Service Manager partners cross-functionally with Sales, Logistics, Finance, and Operations to proactively manage customer accounts, resolve complex issues, and improve systems and workflows.

This role develops team members, manages customer escalations, and ensures consistent, high-quality service aligned with company goals.

What you will do


* Supervise daily operations, performance management, training, and development of Customer Service Representatives.

Build a customer-first culture and ensure service metrics are consistently met.


* Oversee processing of customer orders via EDI and manual entry.

Ensure accuracy, timeliness, and alignment with customer expectations and internal production capabilities.


* Act as a key point of contact for top-tier accounts and complex escalations.

Ensure prompt and professional communication and issue resolution.


* Partner with Sales, Operations, Planning, Logistics, Finance, Quality, Project Management, and IT to align priorities, support customer needs, and streamline internal processes.


* Identify opportunities to improve service delivery, lead or participate in cross-functional initiatives, and generate reporting on service levels, order accuracy, and team performance.


* Lead onboarding and training for new customer service hires.


* Guide conversion of ke...