Vice President, Head of Balance Transfer Strategy

Start your next chapter shaping a high-impact lending strategy with real ownership and visible outcomes.

You'll partner across teams to deliver responsible growth and a great customer experience.

As a Vice President, Head of Balance Transfer Strategy in Credit Solutions, you will own the end-to-end strategy and performance for balance transfers offered to existing credit card customers, translating insights into decisions that improve customer and business outcomes.

Job responsibilities


* Own the end-to-end balance transfer strategy, including growth priorities, offer design, pricing, targeting, segmentation, and eligibility


* Manage full business performance and financial outcomes, setting clear objectives and tracking results through disciplined reporting


* Build and run a test-and-learn agenda across segments, channels, lifecycle moments, and offer constructs to drive measurable impact


* Partner with product, marketing, risk, finance, analytics, operations, legal, compliance, and controls to evaluate tradeoffs and deliver outcomes


* Influence roadmap priorities by defining high-value opportunities, expected outcomes, and business requirements


* Translate customer needs, behavioral insights, portfolio trends, and macro dynamics into clear recommendations and business cases


* Produce executive-ready updates that simplify complex topics and support fast, high-quality decision-making


* Lead cross-functional execution from strategy through implementation with strong accountability and stakeholder management


* Develop and coach a high-performing team while sustaining strong governance, risk management, and controls

Required qualifications, capabilities, and skills


* Minimum 8 years of experience in strategy, product management, consumer lending, credit cards, financial services, consulting, analytics, risk management, finance, or marketing strategy


* Demonstrated experience owning or materially influencing financial outcomes for a lending, payments, financial services, or customer growth business


* Strong executive communication skills, including the ability to simplify complexity, frame tradeoffs, and present clear recommendations


* Strong analytical skills, with the ability to interpret financial, customer, credit, and marketing data and translate insights into decisions


* Experience developing segmentation, targeting, pricing, offer, or channel strategies that drive measurable business outcomes


* Proven ability to influence senior stakeholders and lead cross-functional teams in a matrixed environment


* Customer-centered problem-solving skills that connect customer needs to operational realities and business performance


* Strong execution discipline, including prioritization, decision-making with imperfect information, and delivering to timelines


* Bachelor's degree or equivalent practical experience

Preferred qualifications, capabilities, and skills
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